Delivery & Return

We deliver products across Bangladesh within 2–5 working days (depending on your location).

Order the Product & Choose Delivery Method
Add your favorite items to the cart and select your preferred delivery option at checkout.
Get Order Confirmation
You will receive an SMS or email confirming your order details and delivery time.
Wait for Your Order to Arrive
Our delivery partner will safely deliver your order within 2–5 working days depending on your location.
Pick Up or Receive at Doorstep
Collect your order directly from the delivery person or from our checkout area/shop (if available).

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

We want you to shop with confidence. If something goes wrong, we’re here to help.

Return Window: Products can be returned or exchanged within 3 days of delivery.
Eligible Conditions: Item must be unused, in original packaging, with tags/labels intact.
Non-Returnable Items: Food, beauty products, and clearance/sale items.
Exchange: Available for size, color, or product replacement (subject to stock).
Refunds: Processed within 7–10 working days to your original payment method.

How long does delivery take?

We usually deliver within 2–5 working days depending on your location. Remote areas may take a little longer.

Do you charge for delivery?

Yes, a standard delivery fee applies. However, for special promotions or orders above a certain amount, delivery may be free.

Can I return a product if I don’t like it?

Yes, you can request a return within 3 days of receiving the product, provided it is unused, in original packaging, and with all tags intact.

Are all items eligible for return?

No. Certain items such as food, beauty products, personal care items, and clearance sale items are non-returnable.

How do I request a return or exchange?

Simply contact our customer support team via
📧 contact@chotrak.com or
📞 01744883677.

We’ll guide you through the process.